Become our Client

Are you ready to elevate your customer service to the next level? Partner with CHAMPS CX for a customer experience that sets you apart. Our expert team is ready to tailor a solution that fits your unique needs, ensuring seamless integration with your operations. Let us handle the complexities of customer service while you focus on growing your business. Contact us today to explore how we can transform your customer experience journey and drive your business forward!

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Our service promise

...to corporates

  • optimized operating cost
  • flexible on- and off-boarding in urgent situations
  • a global team of highly qualified talent, many with higher education and university degrees
  • more than a dozen languages spoken, many on a native level
+++ benefits!

...about our talent

  • pre-trained
  • performance-monitored
  • knows & loves your brand
skilled & committed!

...to consumers

  • pre-trained
  • performance-monitored
  • knows & loves your brand
skilled & committed!

Multi-channel

Your customers can reach us on any channel 24/7

Service model implementation

There is no need to change your customer service model. Champs is ypur partner to provide flexible support, allowing you to easily scale up, scale down, or adjust your customer experience requirements.

Whether it’s a day or two on Black Friday, for peak seasons like year-end sales, or any other seasonal needs: We provide any number of talent for any length of time.

Although short or mid-term challenges can be daunting, we're here to support you in effectively strategizing for business continuity, leveraging our Champers and their skills.

With uncertainties ruling today’s business world, we support you in flexibly adjusting to your immediate, mid-, or long-term staffing and CX support needs to help you achieve your revenue generation objectives and continued growth.

We help you reduce your CO2 footprint by supplying you with talent that doesn’t produce greenhouse gases via commutes, travel, or office space usage: Our talent work from their own residences and use their own devices, thus adding to your net positive sustainability balance.

Our talent comes highly motivated thanks to the opportunities they are creating for you and for themselves. They are pre-trained on Champs Academy for soft skills and can learn your business with trainings you may provide. Everything is monitored via Teramind and they get paid based on performance, hour or case closed. We use Azure VDI and Teramind DLP to ensure business continuity and security at all times.

Talent at glance

13+ spoken languages

FAQ for Clients

Champs as a platform is like your personal team matchmaker, connecting you with the perfect talent to get your project just right. Plus, our Champs Academy makes sure our people are top-notch communicators and problem-solvers. And for any questions or updates, we’re always on standby as your go-to for any project hitches, with a dedicated project manager to guide you every step of the way.

At Champs Academy, we focus on preparing our talent with the skills they need to excel on projects for our clients. We also ensure that they receive specific training tailored to the unique needs of the roles they’ll be stepping into, or we’ll pre-train them with materials you as our client provide.

Champs will manage the talent assigned to you so you don’t have to worry about it. We’re your primary touchpoint for everything and everyone involved in your project.

You're welcome to reach out directly to our talent. However, for efficiency and expertise in handling a variety of scenarios, we advise initiating communication with the Project Supervisor. Keeping them in the loop ensures the best outcomes. You can connect with talent or a supervisors through phone, email, or chat, whichever you prefer.

Certainly! Key Performance Indicators (KPIs) are vital to us—they're the benchmarks we use to gauge our shared success on projects. We'll set these KPIs together, with Champs being happy to provide insights from previous successes to steer us in the right direction.

Absolutely

Absolutely! We team up with top-notch switchboard and CRM service providers and are ready to help you choose the best fit for your needs. You can count on us to handle all the details, making sure everything connects perfectly for seamless integration and optimal performance.

CHAMPS Corporate Bundles for clients (Sample!)

1 BASIC BUNDLE

Talent Pool yes
Voice channels (In-/Outbound) per minute 100.000
Writen channels (Email, Chat, Whatsapp, SM) / per case 15.000
Cloud / per head 5
Teramind remote monitoring yes
Offer 29.000 €
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You are a potential client? Get in contact with us

Arrange a free call from our experts to learn more about how Champs can help you transform your business!

  • Learn more about how Champs works
  • Learn about how Champs can solve your customer services issues
  • Get a quote tailored to your needs

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